JMS Automotive services are by appointment only. Vehicles are in a que system and we aim to complete all services to a high standard, efficiently. JMS services are guaranteed for a 12 month minimum period unless we state otherwise eg, temporary repair (or) may require additional repairs, diagnostics etc. Customers are presented with an estimated price of services including an estimated time when their vehicle may be ready for collection. Customers are expected to be patient while their vehicle is present at our workshop. JMS provides updates when possible, on vehicle progress. Including any additional repairs, costs and time required to complete services successfully. All JMS services are verified upon completion. Customers are advised to keep up to date with their vehicle maintenance and servicing. JMS do not provide vehicle restoration services and may refuse to work on any vehicle with multiple safety / reliability defects. Customers are advised to book their vehicle MOT test appointment at least 14 days prior to the MOT test expiry date, to allow sufficient time for any necessary repairs to be completed. We ask all customers to ensure there vehicle is prepared for work to be carried out, prior to arriving at our workshop. This includes sufficient fuel level, deactivation of in vehicle recording devices, clear accessibility of all areas of vehicle, presentation of locking wheel nut key, presentation of service record booklet as required. Customers must be available for contact via telephone. Vehicles will not be released from our control until payment for all parts and labour is received in full via (cash, visa debit, credit card). JMS do not provide vehicle storage services. Customers must remove their vehicle from our premises in reasonable time following completion of our services. We ask customers to allow sufficient notification time prior to cancellation of an appointment, where possible. Repeated cancellations may result in refusal of our services in future. Failure to follow our terms and conditions of service may result in additional charges.