JMS Automotive services are by appointment only. Vehicles are in a que system and we aim to complete all services to a high standard, efficiently. JMS services are guaranteed for a 12 month minimum period unless we state otherwise eg, temporary repair (or) may require additional diagnostics etc. Customers are given an estimated price and an estimated time when their vehicle may be ready. Customers are expected to be patient while their vehicle is present at our workshop. JMS provides updates when possible on vehicle progress, including any additional repairs, costs and time necessary to complete work successfully. All our services are verified upon completion. Customers are advised to keep upto date with their vehicle maintenance and servicing. JMS do not carry out vehicle restoration works and may refuse to work on any vehicle with multiple safety/reliability defects. Customers are advised to book their vehicle MOT test appointment at least 14 days prior to the MOT test expiry date, to allow sufficient time for any necessary repairs to be completed. We ask all customers to ensure there vehicle is prepared for work to be carried out, prior to arriving at our workshop. Vehicles will not be released from our control until payment for all parts and labour is received in full via (cash, visa debit, credit card). JMS do not provide storage services of customer vehicles. Customers must remove their vehicle from our premises in reasonable time following completion. We ask customers to allow sufficient notification time prior to cancellation of an appointment, where possible. Repeated cancellations may result in refusal of our services in future. Failure to follow our terms and conditions of service may result in additional charges.

• Vehicle must have sufficient fuel level

• Vehicle recording devices must be disabled

• All areas of vehicle must be made accessible

• Locking wheel nut key must be presented (if applicable)

• Service record booklet must be presented (if applicable)

• Customer must be available for contact by telephone